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Tecchie help please - deleting USB scanner?


Fierce Critter

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Posted

I installed a USB scanner on my computer, Windows XP home.

It's having problems. I initially installed it using the windows driver, and it worked fine.

I installed the software for it, and in doing so, it automatically installed the manufacturer's drivers for this particular model. Now it's having problems.

I want to delete all instances of the driver so I can re-install it with the windows drivers.

What I've done: deleted it from the device manager. Gone into regedit.exe and deleted the key in safemode. Gone into the windows/system32/inf and windows/system32/drivers folders and deleted the manufacturer's driver.

I reboot in regular mode, and plug in the USB cord. It switches from "found new hardware - USB scanner" to "Visioneer 6200 scanner" and wants me to put in the CD to install the manufacturer's drivers.

What am I missing? I only know this much (regedit keys, etc) from being walked through something similar by helpful tecchies in the past.

Technically, this scanner shouldn't be compatible with XP. But my last scanner wasn't supposed to be, either, and I managed to get it working. And like I said, before the manufacturer's drivers installed themselves, it was working fine.

Thanks in advance for any help here.

(Oh, by the way, I tried going back to an earlier backed-up registry, no go.)

Posted

#1. did you try to get an updated driver for it?

#2. I'm not familiar with a prompt that only asks for the manufacture disk.

There should be others like search for best driver for this device maybe simply hitting the back button.

Try reinstalling and write down every thing you see at that point.

Alternate option ALT + PRINT SCRN

then close it out

open up a image editor and CTRL + C

save it and post it

Posted

They didn't make an update for this model - tried that already.

It's asking for the manufacturer's disc because somewhere on the computer there is still a file of some kind that indicates that's the "best" driver to use. In ordinary circumstances, that would probably be true. But I've gotten so-called "incompatible" older hardware to work with XP by letting it install the windows default drivers.

Until I can get all manufacturer related files off this computer, it's going to keep trying to install those drivers instead of defaulting to the windows one.

I know this also because of working for about 6 hours on trying to get an Archos working. Turns out it would have installed fine with the default "USB mass storage" drivers on Windows, but they didn't put that little bit of information FIRST on the Archos FAQ page. So now this computer won't bypass the Archos drivers that are floating around here. I've got a tecchie at Archos helping me with that, so that's how I know about going into the regedit & all the other stuff.

But I need a little help in that direction with this USB scanner.

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