When I first started at McD's (combined time is about a year and a half with a few months break in between. March 2016-Nov 2016 then March 2017 to July 2017), I learned grill/friers, food making, and handing food out at drive through within that first month. I was learning cash (dine in first so I'd know how to use the computer with some help) within three months (so by ... May) and drive through cash by June/July. I had been in drive thru for most of my time since then.
I say that to say this, only cuz this one stands out and I've told people about this one. This person makes their order and the passenger heard a coworker yell 'no' at me (he was a MIT and was trying to correct what I was saying. hence the 'no'). Now, I know that not all black people are like this, but this older woman (the passenger) started going off of me while I was saying ma'am a few times to get a word in. She goes like 'don't you ma'am me. i'm 40 years old.' blah blah blah. Now, there were 1 of 2 things I coulda done.
1. basically go 'First of all, ma'am" with my customer service switch off, and get the 'tude going. "That was my coworker you heard. And you're a good 10 years older than me, and acting more immature than I do on a bad day. Now, you can either pay for your food and be on your way. Or you can get the fuck out of my drive and not get your food."
2. Close the window and walk away. Which is what I did.
Do I wish I did the first one? Hells yeah. It's cases like this is why I'm more understanding and more patient when patronizing a fast food place. It's the same reason why when I go to a sit down place I'm more patient and understanding because I've worked behind the scenes as a dish washer.